Pro-Study

User Guides and FAQ

Full User Guide

 Quick Start Guide

Project Assist Mobile User Guide

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Pro-Study FAQs

Please check frequently asked questions below for help. If you can't find the answer to your question then please don't hesitate to contact us. 

• I can’t login?
  • Are you using your email address or username when logging in? Pro-Study requires a username and won’t work with an email address. This is normally the cause of this issue but we are more than happy to take a further look if required. 
• Can I use another browser or does it have to be Chrome?
  • The Pro-Study Chrome extension also works on Edge. Just visit the Chrome store through Edge and you will be able to enable Chrome extensions.
  • Additionally, you can use Pro-Study Online on any browser to access your research and use the Pro-Study features as normal, it is just the Pro-Study extension that requires either Chrome or Edge to capture information.
• My licence key is not working?
  • It may have already been registered, please make sure you are on the login page and not trying to register it again - https://online.pro-study.co.uk/login
• Does Pro-Study work on a Chrome book?
  • Yes, it does. Pro-Study is cloud based so will work on just about any computer.
• What is Project Assist and where do I find it?
  • Project assist is the smartphone companion app to Pro-Study. It is free for all Pro-Study users and can be accessed on both Apple and Android. Just download the app and login using the same credentials to sync all your projects - https://www.pro-study.co.uk/apps/
• How many reference styles does Pro-Study have?
  • Pro-Study has over 9500 reference styles built in and is continuously updated.
• How many book barcodes can Pro-Study scan?
  • Project assist allows you to scan the barcode of over 27 million books to automatically find and save the reference information.
• How do I get my copy of Pro-Study if I’ve been recommended Pro-Study through DSA?
  • Please go to page 2 of your DSA2 letter and contact the equipment supplier listed. They will then send you your licence key.
• How do I add a new licence key to the same account e.g. one provided from DSA?
  • Login into your account here and paste the new key into the licence key field. This ensures you have all your projects saved under one account.
• When I open a file saved within Pro-Study, I can’t capture anything from it?
• The usual cause of this issue is when you have Adobe (or another) PDF extension also installed. Disable the other extension and the file will load with Pro-Study instead and allow you to use the standard right click capture method.
• How do I cancel my subscription?
  • Please scroll to the bottom of the ‘BUY NOW’ page for instructions on how to cancel your subscription - https://www.pro-study.co.uk/buy-now/